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Customer Service Representative in Lisbon - French Native Speakers only

Topjob | à l'étranger: Portugal | Offres d'emploi secrétariat | Offres d' emploi centre d'appel | Employé administratif | Assistant manager | Conseiller clientèle | Chargé de clientèle | CDI - Temps plein | CDD - Temps plein | Lycée ou CFA | Ecoles supérieures | Université | Ecole de commerce/IAE | Ecole d'ingénieurs | Autres Grandes Ecoles

One of our clients is recruiting for several customer service positions in Lisbon. The client is an expert in customer service providing companies around the world with customer care, technical support and much more (for example: ASOS, Netflix, Expedia, Photobox, and more...). If you are a French native speaker, wishing to acquire first-hand experience in customer service and to work in an international environment considered as one of the best places to work in Portugal, this offer is for you !!

Job Description

Your major tasks will be to:

  • Act as the first point of contact for French clients
  • Handle inquiries and provide support through inbound calls, email or chat applications
  • Ensure a service of exceptional quality 
  • Provide our customers the needed clarifications about their service, using the right tools
  • Input data and manage the information related to customers
  • Liaise with the team leader to resolve any customer complaints/ issues

What we offer

  • 12 months contract (renewable)
  • Full time position (40h/week)
  • Training from 1 to 4 weeks
  • Accomodation provided by the company
  • Flight ticket and airport transfer
  • Friendly and international working environment
  • Portuguese lessons and free organized sport activities
  • Long term opportunities with possibility of career progression

We ask

  • Baccalauréat required
  • High School diploma
  • French Native Speakers
  • Good computer skills
  • Experience in Contact Center or in sales will be an added value
  • Quick and efficient management of time
  • Communicative and team spirit
  • Dynamic and organized
  • 1 year of availability
  • Eligible to work in the EU

Published at

21-09-2018

Further Information

Education Level
Lycée ou CFA, Ecoles supérieures, Université, Ecole de commerce/IAE, Ecole d'ingénieurs, Autres Grandes Ecoles
Location
à l'étranger: 100 - Étranger
Working hours per week
35 - 40
Type of Contract
CDI - Temps plein, CDD - Temps plein
Salary indication
Entre 858€ et 1083€ par mois
Responsible for
Inbound calls, deal with clients
Type of Job
Administration / Secrétariat, Service client / Centre d'appel
Full UK/EU driving license preferred
No
Car Preferred
No
Cover Letter Required
No
Languages
Français

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