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Croatian & Slovenian Customer Support Representative à Cluj, Romania

Topjob | 100 - Étranger | Informatique / Télécommunication | Gestion de projet | Service client / call center / centre d'appel | Jeune diplômé | Temps plein/ CDD | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Ecoles supérieures | Lycée ou CFA | Lycée ou CFA | Lycée ou CFA | Autres Grandes Ecoles

Are you looking to kickstart your international career? How does working for clients such as Samsung, Panasonic, Huawei? SYKES are searching for customer support representatives to join their team in Romania.

Description du poste

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world.

Join Sykes team professionals and we will offer you:

  • Relocation package; 2 months in company apartment and €100 refund for flight tickets 
  • Professional development through training programs -> modern technologies and customer management 
  • Exposure to a multicultural and multilingual environment (from Cluj-Napoca we offer support in 20 + languages on a global level) 
  • Coaching opportunities 
  • Real possibilities of career development 
  • Attractive salary package and medical benefits 
  • A modern, dynamic and friendly working environment 

A working day in Sykes Team includes some of the below activities and responsibilities: 

  • To respond to all customers’ enquiries within given timescales, efficiently and effectively; 
  • To develop and maintain a full technical knowledge of client products and services 
  • To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff; 
  • To deal with all correspondence as requested/required; 
  • To accurately log all calls and in line with procedures; 
  • To responsibly maintain and update all job-related administrative forms; 
  • To consult product manuals, to be able to advise customer of appropriate options/solutions. 
Are you our type?
Check out our Sykes employee profile:

  • Proficient or native in Croatian and Slovenian language; 
  • Previous experience of/ or aptitude for Customer Service; 
  • Good organizational skills; 
  • A working knowledge of MS Word/Excel; 
  • Excellent communication skills and the ability to remain calm in all situations; 
  • Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s; 
  • Ability to adapt to a continuously changing environment and procedures. 
  • Team player 
Interested? Click apply now!

Domaine d'étude souhaité

Pas d'importance

Date de publication

11-04-2016

Plus d'Informations

Lieu
Cluj, Romania, 100 - Étranger
Type de Contrat
Jeune diplômé, Temps plein/ CDD
Secteur
Informatique / Télécommunication, Gestion de projet , Service client / call center / centre d'appel
Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Lycée ou CFA, Autres Grandes Ecoles
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Oui