Description du poste
Responsibilities
:
- Handling
incoming calls
- You are responsible for
after-sales service issues
- Ensuring that customer
concerns and inquiries are dealt with adequately
- Manage our services to
customers and transfer product knowledge
- Employees answer inbound
customer requests for roadside assistance in the customer’s native language
- Offer help on the phone or
coordinate assistance through Mercedes-Benz authorized service providers.
- Ensure the customer is mobile
again as quickly as possible
Who are we looking for?
- Higher
vocational education
- Fluent in
French
- Fluent in
English
- Good written
and verbal skills
- Advanced
negotiation skills
- Computer
literacy
- Experience
in customer care
- Good
understanding of customer satisfaction
- eam player
- Open-minded to a diversity of
cultures
- Ability to prioritize,
analyze, plan and coordinate on high volumes
What are we offering you?
- Work in a growing
international company
- Working within a young,
ambitious, professional and dynamic environment
- Collective health insurance at
discounted rates
- Self-development
opportunities
- Result-oriented bonus
(variable payment)
- Shift allowance based on
actual hours is paid
- Pension plan are just some of
the secondary benefits of working with us
If you are interested by this position to work for Mercedes in
Roadside Assistance service, apply now on the link below and send us your CV
and Cover letter in English. For more information please contact j.marin@youngcapitalinternational.com
or +31 23 205 2504.
Informations supplémentaires
- Statut
- Inactif
- Formation requise
- Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Lycée ou CFA, Autres Grandes Ecoles
- Lieu
- à l'échelle nationale
- Type de Contrat
- CDI - Temps plein, CDD - Temps plein
- Secteur
- Transport / Chauffeur / Coursier, Vente , Service client / Centre d'appel
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Français
à l'échelle nationale | Offres d' emploi centre d'appel | Offres d' emploi chauffeur | Offres d' emploi vente | CDI - Temps plein | CDD - Temps plein | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Lycée ou CFA | Autres Grandes Ecoles