35 - 40 heures par semaine
Entre 450€ et 1.000€ Par mois
Ce que vous allez faire
- Providing Information to hotel guests regarding tourist attraction, leisure activities etc
- Assisting in hotel function preparations based on communication from Events & Operational team
- Assisting in setting up restaurant for services such as breakfast, dinner and afternoon tea
- Using the POS to take orders and charge guests
- Serving guests at the bar whilst providing a strong level of customer service
- Working positively and effectively with team members across all departments while delivering a positive experience for guests and enhancing language & communication skills
- To undertake any other ad-hoc duties relevant to the post as and when required
- Ensure you are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information to the guest whenever the possibility arises
- To have a full working knowledge of the Company Rewards programme and its benefits, taking every opportunity to enrol new members
- Whenever possible, to anticipate guest needs, to be aware of all requests and to carry out these requests in a courteous and helpful manner
- Making sure work spaces are maintained to the hotel standards at all times
- Welcoming and serving guests in Front of House outlets
Ce qu'on vous propose
- Discounted rates within hotel group throughout the world (in our branded hotels only)
- Discounted rates to stay at any of our properties
- Accommodation
- Meals
- Stipend between 450Euros – 1000Euros per month
Ce qu'on vous demande:
- Niveau Baccalauréat
- Be open to Learning
- Making Responsible Decisions
- Treating others, the Way They Would Like to Be Treated
- Continually Challenge Yourself and One Another
- Right to work in the UK
- Friendly and welcoming approach
- Excellent interpersonal skills, including a pleasant telephone manner
- Ability to remain calm during difficult situations or in a very busy environment
- IT literacy - intermediate user knowledge of Microsoft Office (including outlook) and experience using internet portals is preferable
- Eagerness to Learn
- Have a good command of written and spoken English (B2 Level minimum)
- A high standard of professional presentation
- No experience – up to 2 years’ experience
- Learning Agreement or Convention / EU Citizen
- Fields of Study: hospitality / Travel & Tourism / Business / Languages
- Communication / Teamwork / Willingness to Learn / Positive / Adaptable
- Must be registered at university
Postuler
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Informations supplémentaires
MORE INFO
The aim of the program is to allow individuals with an aspiration to get hands-on operational experience whilst at the same time to understand what it means to deliver quality service and practice their language skills in preferred locations across our destinations. The program will also give Interns the ability to develop the future skills needed to be successful leaders. The skills our Interns will learn from the program include the importance of driving employee loyalty and engagement, how different work streams pull together across the business to generate success and the value of teamwork and communication in a practical environment. At the end of the internship we would expect our Interns to have learnt how to deliver the fine personalized service whilst adhering to brand standards and best practice. We would also expect our Interns to have gained a better understanding of why it is so important to engage with our guests to create memorable experiences whilst in a busy operation, and how guest retention translates into the wider context of running a successful and resilient business.
- Statut
- Inactif
- Formation requise
- Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Autres Grandes Ecoles
- Lieu
- à l'échelle nationale
- Heures de travail par semaine
- 35 - 40
- Type de Contrat
- Stage
- Échelle de salaire
-
Entre 450€ et 1.000€ Par mois
- Responsable de
- Front of House Hospitality Internship
- Secteur
- Hôtellerie / Restauration , Service client / Centre d'appel
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Anglais
Topjob | à l'échelle nationale | Offres d' emploi centre d'appel | Offres d' emploi restauration | Centre d'appel conseiller clientèle | Stage | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Autres Grandes Ecoles
