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Graduate Job : French Technical Specialist for Mercedes, Holland

à l'échelle nationale | Offres d' emploi centre d'appel | Conseiller clientèle | Chargé de clientèle | CDI - Temps plein | CDD - Temps plein | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Autres Grandes Ecoles

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. The Retail Service department supports technical and product related competencies for CAC.

Description du poste

As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes 'connect me' aims at making new and existing internet based services and media available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services (Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on social networks, etc...).
With Mercedes 'connect me' Mercedes-Benz focusses on connecting the vehicle with the customer’s personal network by:

  • Integrating those services into an advanced vehicle telematics infrastructure
  • Interfacing those services and new services/features in the vehicle into the Service24h and Customer Service contact channels with availability of telematics data.
  • The role of Retail Service is to solve complex and technical issues as second level and to delegate to HQ where applicable.

Tasks and Responsibilities:

  • Accept incoming support requests, incidents and problems
  • Log all activities into the ticketing tool
  • Participate in the setup and the further development of this new business
  • Resolve minor training issues on the phone
  • Resolve reported issues according to pre-defined use cases
  • Report undefined issues to higher level
  • Identify weaknesses in CAC processes or tools and create awareness
  • Identify problems that can effect CAC processes and escalate accordingly
  • Support users with process knowledge and case specific routing

Contrat et avantages

We offer:

  • Working hours 40 hours a week, Monday - Friday.
  • Work in a growing international company in a young, ambitious, professional and dynamic environment.
  • A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
  • Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

Votre profil

  • BAC +3
  • An experience in customers service is a plus
  • Your profile:

  • Advanced communication skills (B2C and B2B)
  • Good knowledge of the English language
  • Native french speaker
  • Advanced skills in customer support and problem solving
  • Affinity with IT - Computer literate (e.g. Internet & browser technology)
  • Affinity with vehicle technology (e.g. telematics systems)
  • Strong identification with the Daimler organization
  • Proficient understanding of relationships between internal and external processes
  • Advanced knowledge of interactions between tools and support systems Is capable of handling advanced tasks in combination with regular workload without detriment to own stress level
  • Acts as a “brand ambassador”Acts as a “brand ambassador”
  • Supports strategic direction even if in conflict with own view
  • Advanced knowledge of Daimler system like VeDoc, WIS, etc. is beneficial

If you are interested by this position to work for Mercedes in Retail service. Apply now on the link below and send us your CV and Cover letter in English.

Etes-vous intéressé(e) par cette offre d'emploi pour Mercedes aux Pays-Bas ? Postulez maintenant !

Si vous avez des questions vous pouvez nous contacter par email: c.torres@youngcapitalinternational.com ou au +31 23 205 2504.

Date de publication

16-07-2017

Plus d'Informations

Lieu
Maastricht
Salaire
1750
Temps de travail
35
Type de Contrat
CDI - Temps plein, CDD - Temps plein
Secteur
Service client / call center / centre d'appel
Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Autres Grandes Ecoles
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
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