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French Customer Service Representative - Relocalisé à Maastricht aux Pays-Bas

à l'échelle nationale | Offres d' emploi centre d'appel | Conseiller clientèle | Chargé de clientèle | CDI - Temps plein | CDD - Temps plein | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Autres Grandes Ecoles

Mercedes-Benz are searching for Customer Service Representatives at their Customer Assistance Center (CAC) in Maastricht! The perfect way to kickstart your international career, you will have the chance to work with over 25 different nationalities and act as a brand representative ensuring that customers receive personal assistance in their own language at a consistently high level. Start your career at Mercedes and grab this opportunity to work aborad!

Description du poste

The full time 24h service department organises roadside assistance for all customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.

At StudentJob, we are aware that work experience abroad is exciting but also a difficult step. Therefore we want to ensure that you are provided with as much information as possible before your departure!

Contrat et avantages

  • Holiday allowance - 8% of annual salary
  • 208 Vacation hours
  • Employee Car Program - discount on new or used Daimler brand cars
  • Collective Health Insurance at discounted rates
  • Pension Plan
  • Transportation plan: free bike every 3 years, free public transport or fuel cost (up to 130€/ month)
  • Result oriented bonuses
  • Opportunity to grow & progress within the company

Relocation Package:

Mercedes-Benz offers a lucrative relocation package of a maximum amount of 5000€. (first arrival, housing fee, moving cost (max €1500 one time moving fee)

Contract & Training:

After accepting a 12 month contract, there will be a training for a duration of 1 month. In addition, there will also be continious product training throughout the contract.

Living in Holland:

You will be working in a growing international company in a young, ambitious, professional &

Votre profil

  • BAC +3
  • An experience in Customer Service is a plus
  • What we ask from you :

  • Working hours 35 hours a week, shifts including nights and weekends.
  • Higher vocational education
  • Native French speaker
  • Fluent English (corporate language)
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures.
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • You must be available for at least 1 year


If you are interested by this position to work for Mercedes in Roadside Assistance service apply now on the link below and send us your CV and Cover letter in English

Si vous avez des questions vous pouvez nous contacter par email : c.torres@youngcapitalinternational.com

Date de publication

16-07-2017

Plus d'Informations

Lieu
Maastricht
Salaire
1750 brut
Temps de travail
35
Type de Contrat
CDI - Temps plein, CDD - Temps plein
Secteur
Service client / call center / centre d'appel
Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Autres Grandes Ecoles
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Anglais
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