French ITS Support role in Bucharest - Remote
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Responsibilities:
Answers phone calls in the mentioned languages on a priority established by the team leader;
Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
Gathers necessary information (e.g. troubleshooting details, product markings, contact information, etc.), completes documentation of all cases, with an accurate description of all troubleshooting steps followed, work around applied or provides suggestion or solution to the customer
Understand and use escalation paths within local and worldwide technical support teams
Perform technical troubleshooting according to the Standard Operating Procedures (SOP) and process training
Adheres to client's (Customer) defined processes & procedures and company policies
Create FAQs for inclusion in the Customer knowledgebase or post externally to assist with customer education or internal support for contact center agents
Fluency in French and Medium English
Experience Level: Not required but the excellent level of Technology interest and knowledge
Must have good interest in Servers/Hardware/Graphics and Basic Technical Support
Full working Permission to work in Romania without Work Permit
Previous experience in IT support will be great Advantage
Benefits:
from 750 to1050 Euro net salary (Depends on language skills and IT support experience)
Meal Tickets, Medical Services, Insurance, additional vacation days, or partner discounts
Job is remote from Bucharest, Iasi, Timisoara, Cluj location in Romania
Opportunity to work in a fast-growing company and in a multinational environment
Opportunity to grow in the organization and build a successful career path
Access to a variety of benefits offered by the company
Personal and professional development through a variety of training programs
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for initial screening of your profile suitability and duplicate check.
14-05-2025
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