Customer Care Specialists à Remote

Description du poste

Description: David Kennedy Recruitment is working with a leading BPO/outsourcing company who is seeking to onboard Bilingual Customer Support Representative for their Bratislava office. Position: Customer Support RepresentativeLocation: Bratislava, Slovakia Employment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES:Assist customers using various channels and respond to customer’s questions and concerns regarding the service/productRespond to customers queries in timely and efficient mannerProvide optimal advice regarding various client queries Provide accurate product infromation Escalate and reroute the necessary matters & issues to departments in-chargeAchieve strong customer satisfaction with a focus on quality & results by giving guidance and meeting their individual needsDeliver a positive attitude towards the brandMaintain and update all job-related administrative forms. 
Requirements: Native/fluent in Danish, Swedish, Finnish, Norwegian, Dutch, French, German, both oral and writtenAt least 6 months experience in Customer service roles will be considered as an advantageComputer literate with sound knowledge of Microsoft Office packageExcellent communication skills with ability to emphasize and drive the problem to solution Resourceful and stress resilient personality that can adapt and remain calm in all situationsAbility to work independently, while being team player at the same time.
Offer: Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialMeal allowance, transportation allowance /work from home allowance Location: The chance to apply for flexible working opportunities, either 100% in the office, 100% working from home or a hybrid solution after successful completion of your probationary period and depending on location.

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

Remote

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Allemand, Français, Danois