French Speaking Service Desk Agent à Budapest

Description du poste

Our client is an American-Indian company providing business & technology solutions to their clients worldwide. Their mother company is strong and global, focusing on dynamic improvement, change management and developing digital solutions in our continuously renewable and challenging world. Our partner is proud to be one of the IT companies on "Forbes TOP 100 Digital Companies" list. The Hungarian Office has been an outstanding participant in the Hungarian SSC (Shared Service Center) market since 2008, providing multilingual IT services with about 1000 employees.

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

• Advanced or native in FRENCH language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk
• You have willing-to-learn attitude & customer-focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Open for working in shifts

• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

Budapest

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Anglais, Français