Dyson - Customer Service and Sales Agent (French) à Remote

Description du poste

Description: Who we areAt CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages.What we are about: we're People PeopleWe understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.JobWe are looking for employees with a fluent level of French to strengthen our vibrant and motivated customer service and sales team to interact with owners of some of the most innovative and stylish Dyson products in the world.Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. They are constantly creating bright new products through an array of fields in addition to expanding the markets that they reach. If you are ready to lead your next career step and you thrive on challenges and are excited by change then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world.What you will achieveYou will be communicating with clients through different channels such as telephone, email or Whatsapp and looking for solutions if they are experiencing difficulties with their order or device.As you work, you will be using leading edge diagnostic tools and Excel to help guide clients in solving issues with their machines.In more extenuating circumstances you may agree and arrange to a technician visit or to send additional/spare parts directly to the clients.You'll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
Requirements: Please note:in order to apply to this position, you must be living in Spain (except Canary Islands). If you are living outside Catalonia, you will be able to work 100% remotely but the last day to apply is the 19th of May.Non-EU citizens must have a valid work permit for Spain. Student visas are not accepted.Able to speak, read and write French to a proficient levelHave a good level of English to communicate with our international teamAre you a real team player? We believe in our employees and support you in any way so you can improve and grow together with the companyYou appreciate excellent customer service? No matter whether it’s a call, email or social media, we want to offer our customers the best possible experience.Good computer skills and experience with MS Office.
Offer: Start date: 8th of June, 2022Full-time or part-time evening, Monday to Sunday (five days per week). Two weekends off per month. - Working hours for full-time (39h per week): rotating shifts between 8:00 and 20:00 - Working hours for part-time: 20h, 25h or 30h per week, rotating shifts between 15:00 and 24:00. Please note that you need to be available full-time for the training (five weeks) - No morning shifts availableSalary for a full-time position: €21,000 gross per year. Benefits: meal vouchers, dental insuranceProfessional training (paid) that optimally prepares you for your job24 days holiday per year on full time basisBeing part of a constantly growing company & team, with endless opportunities for career developmentA modern, international & friendly working environment - one of the best in the city!Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!We are looking forward to your application!CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status.

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

Remote

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Anglais, Français