French-speaking help line support agent in Athens, Greece!

Description du poste

Description: Ready to give a voice to people’s loves? Work with us for some of the most well-known brands in the world!Our multicultural Partner is searching for French-speakers to join forces with their customer consultant team in Athens. With a modern, bright offices, our client offers both the work and cultural experience!Athens is a city brimming with interesting things to do. As one of the world's biggest tourist locations, Athens is filled cultural experiences, no matter where you are! You can enjoy new foods, explore cultural areas such as Akropolis and the Dionysuis’ theatre. Maybe you want to enjoy Athens without having to treat it like a 7-day-crash-course? With a beach with crystal clear water and enormous sand areas? Sounds interesting? Let’s continue…What your responsibilities will be:Handle calls, emails and chat with a sense in FrenchAs a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.Handle account and billing issues, along with order up-selling, troubleshooting, fraud order, and returns, based on the policy provided through training guidelines.Provide and maintain strong, professional relationships with clients and show customer service empathy.Log calls/cases from a customer into the customer relationship database, including shipping instructions.Track and follow cases to ensure they are closed in an efficient and timely manner.
Requirements: QualificationsNative level of French (C1/C2) + Good knowledge of English language (B2+)Great communication & soft skills, as well as problem-solving skillsBasic computer knowledge and skillsAbility to multitask and have strong interpersonal skills.Ability to work in rotating shifts Work experience in customer support will be considered as an advantage 
Offer: What we offer:Training by certified instructorsCompetitive monthly salary + 2 extra salaries per yearNumerous benefits and discountsProfessional growth & development opportunitiesFree Greek language coursesState of the art premises providing a great working environment with relaxing break areasSpecial events as well as community & social responsibilityFull relocation support: Flight tickets paid upfront by the company + 2 weeks initial accommodation with real state agent support to help you find your ideal place + Support with all the paperwork in Greece, opening bank account, getting phone number... Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 8,500 people from 91 nationalities. 

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

Athens

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Anglais, Français