French Tech Advisor for Ecolab - Lisbon, Portugal

Description du poste

Description: Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. About Sitel GroupAs a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value.With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience. Come and work with us. Do you want to provide technical support for a global leader company?Are you French native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you! Your future project: join our French Customer Support team. Ecolab is a global leader in water, hygiene, and energy technology that protect people and vital resources by providing solutions, data-driven insights and personalized service to achieve sustainability goals. As a customer service specialist in this project, your daily responsibilities will include:Being the 1st line of helpdesk support for all Ecolab employees, helping them with their day to day technical issues requestsSolve with precision and efficiency emerging issues that employees may face in a proactive wayBuild meaningful relationship, answering employees questions in a courteous, friendly, and empathy wayMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have:Native or proficient level of French (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, PortugalBenefits. What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves. Competitive wages and stabilityPrivate healthcare & dental insurance (after six months of employment)Continuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit) Join the #SitelLife Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there! Apply today
Requirements:
Offer:

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

Lisbon

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Anglais, Français