Customer Support Coordinator (French and / or German)

Description du poste

Description: Introduction  Technical Dealer Support (TDS) is the first line support department for our markets and dealers globally. With a strong focus on technical enquiries, remote diagnostics and connected services, we ensure that our customers are offered a premium service and are helped in time. Using the latest technologies, we guarantee the improvement of internal processes and stay up-to-date with our service deliveries. We nurture intrapreneurship and personal development, offering plenty opportunities to grow within the organization.  This is us, your new colleagues We are a multi-cultural team with passion for communication, customer focus and collaboration. We support our technical skilled colleagues to help our customers in a quick and professional way   Do you just love to ...  Your tasks is to understand the customer's questions and needs in their native language, and operate as translator between customer and technician.You will assist the technical support engineers by collecting, registering and conveying essential information required for solving the problem.You will update the customer on the status of their caseYou will be translating the information from Italian into English and the other way around. 
Requirements: Are you the one ? Customer focus is your main concern You have good collaboration, communication and facilitation skillsEfficient knowledge of basic computer applicationsProfound knowledge of EnglishFluent in German and/or French
Offer: A perfect match?  The opportunity to work in global and dynamic organization with highly skilled colleaguesA working environment that truly believes in customer success, trust, passion, performance and changeRegular opportunities for training and education to develop yourself continuously Extra days off, a company restaurant, initiatives concerning health and wellbeingA competitive payment based on your experience & competences that will develop depending on your input and performance Let's do this! So if you are interested in automotive technologies and communication and love to learn on a daily basis following the evolution, having a hands on mentality and are ready to join this passionate team of experts, then send in your resume right now! We are looking forward in meeting you.

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

à l'échelle nationale

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Allemand, Français