Dyson Customer Service and Sales Agent - French market

Description du poste

PLEASE READ THE FULL JOB DESCRIPTION CAREFULLY BEFORE APPLYING - THANKS!

** This job is available either full-time or part-time **

** You can either work at the office or remotely, but you must be based in Slovakia **

** Unfortunately, we do not offer a relocation package - apologies for the inconvenience **

At CPM, we create and deliver insight sales, marketing and customer experience strategies, wherever and whenever our clients, customers and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high end customer experience solutions across 71 markets in over 26 different languages.

What we are about: We’re People People.

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

Job

Dyson is the world market leader in design and technology and regularly launches outstanding innovations onto the market. If you are ready to lead your next career step and you thrive on challenges and are excited by change, then apply to join our vibrant and motivated customer service and sales team to interact with owners of some of the most innovate and stylish Dyson products in the world

What you will achieve

• Respond to customer queries via phone, e-mail, Whatsapp, chat or social media
• Ensure you are giving a great customer experience even to unhappy customers
• Learn everything you can about the Dyson products
• Collect and analyse data
• Monitor customer issues
• Cross-sell and upsell (no cold calling customers to sell them products)
• Attend necessary training courses (internal and external) to maintain a high level of competency in your role

• Living in Slovakia or willing to relocate there asap
• Non EU citizens must have a valid work permit for Slovakia
• Experience in a call center is desired, but not mandatory
• Dedicated and hardworking and passionate about giving a great customer experience
• Have the ability to connect with customers, build rapport and show empathy
• Able to communicate clearly and effectively through the written and spoken word of French language to the level of C1 - C2 along with English to a level of B1 (minimum)
• Outgoing and always asking appropriate questions to ascertain customer needs
• You’re a natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
• The ability to demonstrate our company DNA (we care, we're curious, we achieve together)
• Be well organised and able to prioritise your workload
• Be able to make decisions based on given guidelines and the customers situation to arrive at the best possible outcome for both the customer and Dyson
• Flexible and able to adapt to change easily as this is a fast-paced environment
• Professional, proactive, positive and with a “can-do” attitude
• Good computer skills and experience with MS Office

**We have brand new exclusive offices in Bratislava, but optionally you can work remotely within the Slovak territory**

We recognise the world and work has moved on, so we offer the option of flexible working opportunities within our working model allowing office flex, supporting a new and flexible way of working across Slovakia.

If you demonstrate the skills and behaviours we are looking for and join our team, we will offer you a range of great benefits, which include:

• Start date: 4th of May or 6th of July 2022
• Full-time or part-time, depending on your needs. Full-time: five days per week from Monday to Sunday, two weekends off per month. Rotating shifts between 8am and 8pm, OR fixed shift from 1pm to 10pm.
• A Permanent Contract (Indefinite)
• A base salary of €15,500 (gross) per annum
• Food Vouchers €100 Per Month (€1200 per annum with no employee contribution)
• Commuting allowance €50 Per month (€600 per annum for 100% in the office), or working from home allowance €50 per month (€600 per annum for 100% working from home)
• Paid training
• Friendly and welcoming environment, great team work (if you have any difficulties, there will always be someone to help you), nice and supportive colleagues and team leaders
• Very achievable bonuses that you can control
• Outstanding work location and facilities
• Best in class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high growth environment
• Referral program

If you want to know more, then we are ready to meet you…….

CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

à l'échelle nationale

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Service client / Centre d'appel

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Anglais, Français