Collections Specialist International à Toulouse

Description du poste

You are responsible for delivering exceptional customer service experiences, including accurate, timely, and effective billing and collection activities and assessing delinquency status and collection activities from late payments to write-off status. The position requires a hands-on Collection Specialist who will excel under pressure, is deadline-driven while ensuring professionalism and accuracy.

Success in this position would lead to higher satisfaction and improved communication with ScentAir Customers. Primary responsibilities are focused on customer collections, both in France and on the international level, including but not limited to informing customers of billing requirements and information, analyzing and prioritizing collection strategy and direction, mitigating past due accounts, and supporting cross-functional teams throughout ScentAir, inclusive of other Customer Service positions, sales personnel, and other functions. The individual is responsible for establishing customer relationships, enhance customer interface, and establish proactive, positive relationships throughout the customer life cycle.

Roles And Responsibilities

• Communication with existing customer base regarding billing and payment activities to obtain the promise of payment.
• Engage in communication platform including CRM activities, customer touchpoint activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
• Perform account receivable activities, including cash postings and reconciliation, payment processing, collection activities concerning past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
• Distribution of monthly client statements and develop strong relationships with customers to work with them to resolve issues
• Distribution of weekly debt and exposure reports to Accounts Manager and EMEA controller
• Perform account receivable activities, including payment processing, collection activities about past due accounts, sales tax inquiries, consolidation of accounts, and invoices and statements inquiries.
• Organize and attend monthly meetings with the allocated Accounts Manager to discuss action to be taken for all unpaid invoices
• Guiding accounting provisions for specific debts as part of the year-end process
• Additional responsibilities that drive business results as assigned by ScentAir leadership, including but not limited to systematizefr and develop processes that improve the overall Customer Experience.
• Engage in communication platform including CRM activities, customer touchpoint activities, phone interactions, emails, and additional customer communications throughout the customer life cycle.
• You will interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations & administration functions.
  

What You Bring To The Team

• Associate degree; OR equivalent (3-5) years of experience in the related field, including commercial collections.
• Accounting knowledge to post daily payments received (around 10 a day)
• Strong Microsoft Office (Excel) and general computer skills.
• Project and time management skills.
• Excellent written and verbal communications skills
• Interpersonal skills – relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact.
• Fluent in French and English.
  

Why ScentAir

• In return for your skills and experience, you will be offered a highly attractive compensation package with a competitive base salary, as well as an exciting and fast-paced work environment and autonomy in working.
• 39 hours a week
• 25 vacation days depending on location
• Fun, team-focused work environment
  

For more information regarding this exciting career opportunity, please contact

Ellis de Jong, Human Resources Manager, EMEA at + 31618296587 edejong@scentair.com

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

Toulouse

Heures de travail par semaine

4 - 40

Type de Contrat

CDD - Temps plein

Secteur

Vente

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Français