TELUS International Europe is the leader in the BPO sector in Bulgaria. We have almost 50,000 team members across 20 countries. TELUS International Europe offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.
Our Partnership with Airbnb gives you a unique opportunity to become a part of the global team that focuses its attention on positively impacting the experiences that customers have when interacting with Airbnb by providing exceptional customer support at all levels. To achieve this mission, you will go the extra mile to support all who interact with Airbnb.
We are looking for an enthusiastic French Speaking Travel Experience Advisor for Airbnb Account to join our NEW Team in Sofia.
If you are already an expert in the ins-and-outs of the Airbnb site, and have exceptional people skills, then you are just the type of person we want to talk to. This team will be on the front lines working with our users every day.
Responsibilities:
Provide friendly and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints/queries
Respond professionally and with empathy to inbound/outbound phone calls, messaging, chat channels
Demonstrate ownership of user queries until resolution
Investigate, identify and escalate issues appropriately, by prioritizing urgent and sensitive matters
Investigate, identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer queries
Research information and troubleshoot problems using available resources
Recognize product and process issues that impact our community and submit reports and feedback
Maintain accuracy and security of customer information on Airbnb systems
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26-03-2024
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