e-Commerce Coordinator à Paris

Description du poste

• Type of position : Regular position
• Country : United States of America
• City : New York
• Craft : Digital & E-Business
• Experience : 0-3 years

Hermès was founded in 1837 as a maker of harnesses and saddles. Six generations of enterprising artisans have opened up new domains and conquered new markets imbued with respect for the past and enthusiasm for the future. A family owned company; Hermès is managed by Chief Executive Officer Axel Dumas, a member of the sixth generation of the family. The artistic direction is led by Pierre-Alexis Dumas, also a member of the sixth generation.

An Equal Opportunity Employer. It is the policy of  Hermès  of Paris Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race,  color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, layoff or termination are to be administered with due regard to job performance, experience, and qualifications, but without discrimination because of race, color, religion, sex, age,  national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.  Hermès  of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable law. 

• This position will perform all customer service responsibilities along with supporting department in reporting and business development initiatives.

Answer phones and email inquiries, demonstrating impeccable use of grammar and punctuation
Display and implement product knowledge, HOP policies and procedures, while conveying the Hermes style and values
Follow up and resolve customer issues and inquiries in a timely manner
Respond to client voicemails
Place online orders and follow up on pending orders
Resolve FedEx delivery issues related to internet orders
Resolve back order, coordinatore store transfers
Observe client confidentiality and company policies for data protection and security
Exceed customer expectations in every interaction
Support department in ongoing inventory management and fiscal inventory
Support department publishing, inventory auditing and reporting


Supervisory Responsibility
No

Budget Responsibility
No

Decision Making Responsibility
No

• Minimum Years of Experience
• Entry Level
• Minimum Education Requirement
• Bachelor's Degree
• Preferred Skills
• Ability to work on Saturday, required
• Excellent written and verbal skills; polite phone manner
• Proficiency in Microsoft Office, specifically Excel and Word
• Ability to multitask
• Knowledge of French is helpful, but not required

Informations supplémentaires

Statut

Inactif

Lieu

Paris

Type de Contrat

CDI - Temps plein

Secteur

Vente au détail / Commerce / Distribution

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non