Hermès est une maison familiale indépendante qui poursuit sa tradition artisanale française depuis bientôt deux siècles et déploie aujourd’hui sa créativité à travers 14 métiers.
In a sales team of 7 people, you will ensure online sales managing a high-quality relationship with the customer, both in writing and on the phone.
The e-commerce store is in 18 European countries.
We are looking for an native English speaker, bilingual in French and fluent in a third European language.
Days worked : from Monday to Saturday with some Sundays at the end of the year. For any week-end days worked you will have one day off per week.
In a multilingual and multi-tasking environment, you are an ambassador in Hermès and your goal is to develop customer loyalty.
Your main missions will be the following:
1/ Manage Sales
- Receive, identify and manage clients’ requests, both oral and written
- Advise and online sales
- Validate orders within the already established procedures
- Follow the orders and improve their handling
2/ Customer Support - Ensure, by phone or email, an excellent client relationship for the full scope of the 18 countries.
- Answer, carefully and attentively, to all inquiries of information, oral and written
- Learn and be able to pass on to the customer all product information, stores, events, etc.
- Communicate and implement the procedures within the service approach: purchases, returns, exchanges, post-sales service, etc.
- Listen to the clients complaints and manage disputes
- Take part to commercial actions : events, communication actions, etc.
High service quality
Customer satisfaction
Growth in sales
21-04-2025
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