Service Delivery Manager with German à Paris

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

What you will be responsible for:

• Establishing and maintaining good customer relationship incl. customer satisfaction monitoring

• Contract management (incl. involvement in a presales phase, ongoing contract maintenance and triggering of invoicing)

• Engagement in all service lifecycle phases (from Service Strategy till Operation through Continual Service Improvement)

• Service delivery at expected quality level, SLAs, costs and contractual framework in every phase

• Direct supervision of project or service team incl. team coaching and motivation

• Management of internal and external service providers and management of sub-projects

• Create strategies to maintain, improve and develop service delivery which supports business growth

What we require:

• At least 5 years of experience in IT service management (SLAs, escalation management, contract management etc.) in large scale environments

• Practical experience as SDM, developing and implementing new IT services / service architecture in a global environment

• Leadership experience in managing distributed, international teams

• Ability to evolve in political context and to step in a difficult situation when necessary demonstrating flexibility and creativity in problem solving

• Strong service delivery focus and ability to continuously improve the delivery processes through DevOps pipe implementation and team coaching

• Excellent communication and presentation skills

• Very good customer facing and influencing skills

• Organizational talent, working independently, with initiative and customer focus

• Analytical thinking and capability to plan and implement improvement actions

• Certified in IT Service Management (at least ITIL V3 Foundation)

• Certified in Project Management

• Fluency in German (spoken and written), very good English

• Nice to have: SAP basis (service)

What we offer:

Choose a company that helps you define your future

• Individual development plan: internal & external training and courses, certifications, experts’ communities, branch conferences

• Foreign language classes: onsite, online and e-learning platform

• Global IT projects that shape the future of digital and have a positive impact on environment

• Bonuses and accolades awards

• Appreciation for seniority: additional days off, Atos Jubilee gifts.

Choose to take care of your wellbeing

• Benefits platform – shopping, cinema, concerts, books, music, sport activities etc.

• Wellbeing programs & work-life balance, e.g. integration events, live cooking sessions, dietician workshops, psychological support, passion sharing meetings

• Caring package: private medical care with dental care, co-funding of corrective glasses, private life insurance;

• Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program

• Gift packages for special occasions: Easter, Christmas, Children’s Day

• Charity and eco initiatives.

Choose great working conditions with no additional conditions

• Remote work opportunities and flexible working hours

• No dress code

• Remote working or commuting allowance, relocation package

• Bonus for friends’ recommendation.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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