Description du poste
Description: As a Helpdesk support agent your main tasks will be:- To receive and respond to enquiries from customers via email and phone.- Ensure queries are resolved efficiently and accurately.- Work in tandem with international support teams to answer customer phone calls and emails. As well as process and troubleshoot customer queries.- Provide product support, becoming an expert on all aspects of performance and features of software solutions (time management and planning, POS and ERP) for a variety of sectors such as retail, wholesale, hotels, rest homes etc.- Ensure reported problems are resolved within a timely manner so that contractual agreements are met.- Use the call logging system to log, update and monitor reported queries.- Provide functional product training to customers where required, covering a wide variety of technical subjects.
Requirements: - Native level of Dutch and French and an Advanced Level of English- Spanish is a plus however not mandatory.- At least 1 year experience in a customer service environment.- Bachelor's Degree in Computer Engineering or IT related field or related work experience.- Experience with time management, retail or ERP software is a plus.- Good analytical skills.- Excellent customer service skills such as active listening and ability to quickly assess and identify technical problems and provide recommended solutions.- Computer literacy with the ability to learn customer service software applications.- Highly organised and confident, showing good initiative.- Self motivated, enthusiastic and able to work under pressure.- Organised and efficient with the ability to prioritise tasks.- Hard-working and always be willing to go extra mile.- Willing to travel.
Offer: - Multinational work environment- Opportunities to learn and grow- Indefinite contract
Informations supplémentaires
- Statut
- Inactif
- Formation requise
- Autres Grandes Ecoles
- Lieu
- Barcelona
- Heures de travail par semaine
- 0
- Type de Contrat
- CDI - Temps plein
- Secteur
- Traduction / Langues
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Anglais, Français, Néerlandais
à l'échelle nationale | Offres d'emploi traduction | CDI - Temps plein | Autres Grandes Ecoles