Customer Service Agent (French)

Description du poste

Description: WORK LOCATION: BerlinFULL-TIME  WHAT YOU WILL DO  As a customer advisor for the French speaking region in Europe you will take care of all matters relating to product enquiries, orders, returns and complaints. In doing so, you will provide our customers with advice and support in writing correspondance and on the phone, while making sure to process their concerns in a quality-conscious manner right from the start. You also get involved in our evaluation management and help us to deliver first-class customer service!
Requirements: WHAT YOU BRING IN  EXPERTISE. You already have experience in the field of customer care or would like to start your career after completing your commercial training.CUSTOMER SAVVY. You always find the right words and know how to turn our customers into fans.LANGUAGES. Your French is fluent or at native level and your English is very good. Ideally you speak other languages as well.TEAM SPIRIT. You are open-minded and want to join our team and become part of the expondo family!DEVELOPMENT. You like technical devices and are willing to familiarise yourself with our broad product portfolio. 
Offer: WHAT WE PROVIDE  The DEVELOPMENT of each exponDOer is of the upmost importance to us:  You will be assigned to a buddy, who will support, advise and simply be there during there for you during the first 4 to 6 weeks of the onboarding. Your opinion makes a difference, and you will help us to shape with us expondo’s future. We provide free user accounts for both Udemy for Business and Babble to promote your constant development.  We offer all our employees the FREEDOM to work how it is best suited to their needs:  Whether it will be remote, from the office or a hybrid of both, we will support any decision made and provide the needed hardware to work in comfort. If you decide to work at one our locations, all the recommended protective measures are in place for a safe working environment.  We provide flexible working hours, work-free weekends, and there are no nightshifts.  In our CULTURE we respect our employees’ needs and care for each other:  We care about everyone’s physical and mental health, and that is why we provide the best possible conditions for a sustainable work-life balance. We also grant expondo sponsored psychological support for all our employees around the clock. You will be a part of a diverse team in which good humour, mutual support and respect are highly valued.  

Informations supplémentaires

Statut

Inactif

Formation requise

Autres Grandes Ecoles

Lieu

à l'échelle nationale

Heures de travail par semaine

0

Type de Contrat

CDI - Temps plein

Secteur

Autres

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Non

Langues

Anglais, Français