Service Now Platform manager F/M à Saint-Ouen

Entreprendre ensemble pour un monde en bonne santé, telle est notre mission chez Danone. Nous sommes convaincus que l’Alimentation peut changer le monde.

Description du poste


DANONE SA in WBS IS/IT is looking for a Service Now Platform manager F/M in Saint Ouen.


Each time we eat and drink, we vote for the world we want to live in.


Danone’s mission is Bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Healthy food needs a healthy planet, and this is what our new signature  embodies.


Danette, Evian, Activia, Volvic, Blédina, sound familiar to you? Do you know that behind these brands there is always Information Technology pushing them forward?

At Danone, we use advanced and innovative IT solutions which are implemented in all Danone units around the world to contribute to our mission: bringing health through food to as many people as possible. Don’t wait,  universe and join the movement: your IT skills could be a real asset for the alimentation revolution!





The global Information System organization of the Danone Group, recruits a Service Now Platform Manager within Danone Global Technology & Infrastructure (GTI).
Danone IS Department has been using ServiceNow since 2016, starting with a simple and small PPM implementation. Currently ServiceNow covers 19 different Danone processes , based on ServiceNow's ITBM and ITSM suites and platform features, but also on custom applications such as GDRP, Chargeback Management ... This position reports to the GTI Apps Director. 



1/ Maintain Danone's ServiceNow environments in optimal operational condition.


To achieve this goal, you will:

  • Directly control the work of Danone's ServiceNow DevOps team, who delivers all defect fixes, enhancements and upgrades on the platforms, in an Agile way. This DevOps team is led by an onshore Scrum Master, who will act as your right-hand man in Daily Scrum meetings.
  • Coordinate activities with the level 1 support team regarding user's questions, requests, incidents, but also release notes, communications to users, etc.
  • Coordinate activities with the functional level 2 support teams (ITSM, ITBM, Custom Apps) who also acts as Process Owners.
  • Coordinate activities with ServiceNow customer support and account representatives.

2/ Be responsible to define and coordinate the overall roadmap related to ServiceNow at Danone


  • Arbitration of the backlog of stories, as part of Sprints & Releases planning.
  • Screening demands which exceed the scope of "regular stories" and working with stakeholders to determine the proper work model, funding (project or Keeps the Lights On) and timing in the overall roadmap.
  • Direct involvement in critical projects / topics related to ServiceNow (recent example: managing impacts of Danone's regional reorganization, which led to numerous master data and logic to be changed in ServiceNow).
  • Animation of ServiceNow Steering Committees, with IS/IT board members.


The position is based in Saint-Ouen until September 2020, then in Rueil-Malmaison




We are looking for passionate and experienced candidate to join our team of highly motivated engineers & developers.

• You like working in highly dynamic environment, serving several IT and IS central and local departments and functions.
• You know how to manage a multiple team with different experts (externals / interns)
• Excellent proven software analysis, design, and development skills
• Proven ability to quickly acquire proficient skills in new IT processes, user experience, end user portal, mobile ergonomy ...
• Ability to work as part of a cross-functional team to solve technical problems
• Constructive and open style of communication
• English mandatory. French is a plus, however not a must


Some travels will be required.


If we just described your profile, please click the “apply now” button and upload your CV!



Mix 75g of Activia, 130g of a small Blédina pot, 50cl of an Evian bottle and add a drop of Fortimel ... you get 4 brands representing the 4 divisions of the Danone group: Fresh Dairy Products and Vegetables (Activia, Danette, Actimel, Alpro, etc.), Waters (Evian, Badoit, Volvic, Salvetat), Medical Nutrition (Fortimel, etc.), and Infant Nutrition (Blédina, Gallia).

All these brands are worn by 100,000 Danoners in the World. Don’t wait, vote for the world you want to live in and join the movement!



• Need ?

• Follow our Danoners and our brands on , 

• An overview of the premises:  and 

• What our trainees / alternates think about us: 

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Date de publication


Informations supplémentaires

Type de Contrat
Permis de conduire FR/EU exigé
Voiture exigée
Lettre de motivation exigée

Saint-Ouen | Alternance/Apprentissage

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