Private Client Personal Stylist (F/H) à Paris

24S.com is the new luxury and fashion multi-brand e-commerce destination of LVMH Group. Launched in June 2017, we are currently looking for a Private Client Personal Stylist (W/M)  to join our team and help us develop our business, a position based in Paris.

About us:

24S.com is an exclusive, curated selection of over 200 luxury womenswear brands (including Louis Vuitton, Christian Dior, Chloé, Valentino, ...) embodying the spirit of the French fashion capital, state-of-the-art virtual windows offering the most innovative and attractive online experience on the market, standout customer service.

Mission: 

Reporting to the VP Global Private Client and being part of the VIC Department, the Personal Stylist will be responsible for driving sales, increasing customer conversion and retention by providing a consistently superior level of service as well as introducing new clients to 24S.com and creating loyalty.  

Primary Responsibilities/Accountabilities:

1 - Sales and Services

• Drive revenue through sales and intangible revenue through customer retention and satisfaction
• Establish strong personal relationships with clients to encourage their loyalty and increase sales
• Construct clear and accessible lines of communication in line with 24S.com global strategy for current and prospective clients
• Be proactive in offering the best client experience through personalized, premium, high-touch services
• Grow spends of existing client base to VIP level
• Respond to all clients queries and needs effectively and efficiently, acting with a sense of urgency to deliver results
• Collaborate with Head of VIP to devise and implement effective customer outreach methods to engage potential customers and reconnect with lapsed customers
• Recognize and avert probability of lapsed customers via outstanding service and consistent communication
• Maintain base of global contacts

2 - Events & partnerships

• Contribute to our events organization worldwide: identify the relevant clients, participate to each event and actively engage with the guests
• Be proactive in proposing new exciting/unexpected formats of event to encourage client loyalty
• Identify new business partners (brands, hotels, clubs, ambassadors, etc.)

3 - General approach to the role

• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Act as a business owner and mentor to junior team members
• Maintain and develop a comprehensive knowledge of industry leaders (e-commerce, luxury)
• Ensure 24S.com customer-centric approach is followed
• Be on-top of all Fashion trends and offer a bespoke and personalized styling service to our VIC

• Bachelor's degree and experience as a Personal Stylist or commissioned sales associate in fashion and luxury goods retail with an established clientele
• Client portfolio (min.100) clients
• Demonstrated appreciation and understanding of the importance of customer care as a function of the business
• Strong motivation and capacity to lead by example, inspiring productivity and results
• Proven track record of constantly raising the bar, elevating service levels and driving sales
• Keen understanding of luxury client attributes, needs and expectations
• Superior market, product and brand awareness, and exceptional ability to match this knowledge to customers' needs
• Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
• Autonomous self-starter and confident decision-maker, able to work independently and as part of a team
• Strong commercial mindset, constantly driven by results & client satisfaction
• Team-spirit, eager to collaborate within a dynamic international team
• Excellent English verbal and written communication skills
• Written and spoken fluency in at least one other foreign language would be a distinct advantage