Atos est un leader international de la transformation digitale avec environ 100 000 collaborateurs dans 72 pays et un chiffre d’affaires annuel de l’ordre 12 milliards d’euros.
Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.
Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.
Job description
The Control Tower Team is part of Worldline PS organization. The mission of the Production Analyst is to continuously reduce the incident resolution time and business impact for all Worldline mission & business critical services, by managing, analyzing and avoiding major incidents.
The Production Analyst is responsible to oversee and coordinate the overall Worldline real time production.
Real time Event Management / Incident management:
The Production Analyst must ensure in real time the quality of the Worldline production:
He/she validates and publish a global production report including any incident with customer impact
To continuously improve the quality of the production (CSI), He/she gives input to the related Second Line Support.
In case of suspicion of major incident :
Change management:
Considering the ongoing real time events, He/she gives the authorization to apply the changes approved by the CAB
Risk Management/ Problem Management:
The Production Analyst reports any risk identified during the real time event management :
Skills
Language:
Location: All WL& eWL sites
The team will perform during business days and On duty during NWH
Why work at Worldline?
Our success comes from strong skills, new ideas, diverse points of view and the energy of all women and men from Worldline. Not only do they represent our Human Capital, they are also key players in our success. We make managing our talents a major asset in the success of our business.
But, at Worldline, we do more than just managing our talents. It is our top priority to involve them, inspire them, and develop them. In line with our guiding principle “Build your career and grow with us”, it is our mission to ensure that their potential can grow and flourish through the numerous development programs and career opportunities we offer.
Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.
29-02-2024
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