Description du poste
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.
Description
The Account Operations Specialist role is responsible to support in-season order book & returns execution for Key Accounts to enable sustainable and profitable growth for Nike. This role is accountable for working with the Customer Services team and executing daily operations and order management activities for Key Accounts to drive success at retail.
Responsibilities:
• Execute efficient order management processes to plan and deliver seasonal order books;
• Execute operational tasks to maintain accurate order book status (un-shippables, cancel dates in the past, iDocs, credit blocks, etc);
• Support order entry activities resulting in an accurate and complete order book (including order acknowledgement / order book reconciliation processes);
• Monitor key supply chain metrics regarding inventory, order book flow and coverage;
• Highlight product delays and communicate order book challenges;
• Manage (category) product launches with launch coordinator and monitor product delivery dates;
• Deliver Customer Service excellence to the Key Accounts through quick response time via email/phone availability to questions, complaints and ad-hoc requests, according to the differentiated service model;
• Provide input into shipping goal setting & tracking process for Key Accounts;
• Support the Account Operations Lead to implement best practice tools & processes identified within the Customer Service and Nike departments.
Qualifications• Minimum 1 year of Customer Service, Logistic or Supply Chain experience;
• Strong Customer Service mindset with focus on delivering superior Customer Service;
• Sense of service;
• Aptitude for problem solving;
• Attention to details;
• Good written and verbal communication skills;
• Consumer / customer oriented with good understanding of sports retail business;
• Fluency in English and French (written and spoken).
This is a temporary role and the end date should be June 30th.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Job ID 00424309
Informations supplémentaires
- Statut
- Inactif
- Lieu
- Paris
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
