Ce que vous allez faire
Your major tasks will be to:
- Effectively answer all types of customer call including emergency, non-emergency calls and general inquiries (routing, performing vehicle diagnostics and providing emergency assistance).
- Analyse the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service. You must show compassion, understanding, patience and professionalism.
- When an emergency incident occurs, you must take into account the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation.
- Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives.
Ce qu'on vous propose
- 12 months contract (long term contract possible)
- Training
- Reimbursement of initial travel costs
- 7 nights in a local accommodation upon arrival
- 28 days annual leave
- Dynamic and multicultural environment
- Modern and bright place to work, from 30 minutes by train to London
- Costa Coffee Bar
- Support in finding accommodation
- Administrative support
- Employee discounts scheme
Ce qu'on vous demande:
- Niveau Baccalauréat
- High school graduate
- French native speakers + One other european language
- C1 English level
- Good relationnal and communication skills
- At least 12 months' customer service experience
- Previous contact centre experience will be an added value
- The sensitivity and professionalism to effectively manage pressurised situations
- Able to work a fully flexible 24/7 pattern
- Good computer skills
Postuler
Etes-vous le candidat parfait? Cliquez sur le bouton "candidater maintenant" et nous vous contacterons le plus vite possible!
Informations supplémentaires
- Statut
- Inactif
- Formation requise
- Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Lycée ou CFA, Autres Grandes Ecoles
- Lieu
- à l'étranger: 100 - Étranger
- Heures de travail par semaine
- 40
- Type de Contrat
- CDD - Temps plein
- Échelle de salaire
-
19.500£ Par année
- Responsable de
- Inbound calls. Inform, help and advise customers
- Secteur
- Administration / Secrétariat, Service client / Centre d'appel
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Anglais, Français
Topjob | à l'étranger: Royaume-Uni | Offres d' emploi centre d'appel | Offres d'emploi secrétariat | Secrétariat employé administratif | Secretariat assistant manager | Centre d'appel conseiller clientèle | Centre d'appel charge de clientèle | CDD - Temps plein | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Lycée ou CFA | Autres Grandes Ecoles
