Within the sales strategy defined for Mexico, the general mission is to locally develop the presence of Hermès by managing the Store located in Santa Fé: - Development of product sales,- Team management (5 employees),- Running the operations in compliance of Hermès procedures,- Supporting the implementation of communication and public relations projects,- Carrying out all purchases in Paris twice a year. In line with the commercial policy of the Group and with an intention of permanent and active development of his business and of the Hermès business more widely.
Leadership is currently missing. We need of assessing and developing the team to optimise the future development of the store.Main activities
-Through his/her frequent presence in contact with customers, implementation of all means necessary to achieve sales objectives,
-Setting an example to the team by acting as the first ambassador to customers,
-Maintaining close and consistent relations with certain customers (VIPs, regular customers, etc.) and intervening personally when a sale falls under his/her competence,
-Checking and maintenance of the presentation and appearance of the store(s) in line with the brand’s representation criteria,
-Solving the conflicts or commercial difficulties with the clientele,
-Offer an after-sales service by following up repair, delivery and special orders (H-Link),
-Preparing bi-annual public sale,
-Survey the competitors’ projects or events.
•Management of the sales team
-Coordinating and motivating the team to provide a consistent level of service to customers,
-Recruiting, integrating and training sales staff in terms of product and the art of selling Hermès products,
-Organizing and follow-up of the breakdown of tasks, fixing objectives, assessing the results of the sales team,
-Evaluating objectively the performance of each member of the team, in order to determine the payment of the quarterly bonus (qualitative),
-Regularly organizing opportunities for friendly discussions to guarantee the circulation of information improve the operation of the store and ensure the self-fulfilment and development of the team,
-Solve the possible conflicts or disputes within the team,
-Inform the team about events in the local subsidiary and in the Group,
-Responsible of the close application of the different procedures (security, petty cash, authorized discounts, press and special clientele loans, etc…),
-Review sales productivity of each member (quarterly) and determine action plan.
-Preparing and making purchases at the bi-annual presentation of collections, as part of the sales strategy developed with the Managing Director. (Analysis of previous purchases, sell-through and stocks),
-Follow-up of deliveries and pending orders through Infocenter and Import department to react accordingly (cancellations, special / additional orders).
-Drawing up and monitoring the budget in cooperation with the Managing Director (local purchases of supplies, sales, payroll),
-Achievement of objectives fixed within the framework of the Budget,
-Drawing up management statements and forwarding them on a monthly basis,
-Stock management (months of supply per department, stockroom management, shrinkage, preparation of general inventory twice a year),
-Ensure that the staff is working in safe conditions and inform them of preventive actions to take,
-Give a regular feedback of the business to the Managing Director.
•Communications and public relations
-Acting as the Hermès ambassador to the customers and every other people that can interact with Hermès,
-Compiling a customer database and updating it permanently,
-Proposing an annual store promotion plan,
-Achieve the commercial objectives determined by the budget
-Create a warm and lively atmosphere in the store
-Ensure the general upkeep of the store according to Hermès standards
-Run the store in compliance with Hermès procedures
-Develop customer loyalty and exceed their expectations.
-Embody/represent the Hermès brand.
-Coordinate the sales team in a spirit of welcome and positive construction, ensuring each individual’s personal progress.
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