This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily shop life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks.The successful candidate will be expected to be able to maximise sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.
Established in 1866, John Lobb is amongst the finest bootmakers in the world, and continues to uphold its values of unrivalled craftsmanship and quality.
John Lobb continues to honour its tailor-made shoemaking tradition from its Paris atelier whilst core bespoke principles are maintained in the expanded ready-to-wear collection produced in the Northampton workshop.
Part of Hermès group since 1976, John Lobb has a retail presence established in over twenty stores in ten countries and partners with highly selective retailers around the world.
In 2014, Paula Gerbase is appointed as first ever Artistic Director and projects John Lobb toward the future while preserving its ethos of purity and innovation.
Our London Jermyn Street store is looking for a new Sales Associate. The store has been established since 1995 selling ready-to-wear and made-to order shoes and accessories, and has a total team of 5 people.Main activities
Under the direct responsibility of the Store Manager:
1. Sales floor operations
Act as a member of the sales team offering excellent customer service, developing and maximising sales opportunities whilst ensuring customer retention.
Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.
Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times.
Deal with customer queries and correspondence.
Ensure and participate in excellent aftersales and sales support activities.
2. Stock and back-office management
Maintain a constant knowledge of the stock that is available in the store and elsewhere.
Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.
Participate in the stock ordering, receiving and maintenance processes.
Contribute to the compilation, maintenance and utilisation of an accurate customer database in support of CRM initiatives.
Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
Liaise with the wider John Lobb team as necessary in support of the store’s requirements.
Undertake projects and responsibilities at the direction of the Manager.
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