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Junior travel advisor à Paris

Paris | Arrondissement de Paris | Offres d' emploi vente | Offres d' emploi centre d'appel | Commercial | CDI - Temps plein | Job étudiant | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Lycée ou CFA | Autres Grandes Ecoles

Homerez is a forward thinking tech startup created by experienced travel industry professionals who set out to revolutionise the holiday rental industry. We’re seeking ambitious Customer Service Advisors to join our fast growing international team. Your mission: You are the central point of communication for our travellers. You communicate with our clients by phone, emails and instant messaging You manage lead follow-up using our internal CRM You receive and help with customer calls and their challenges You look after and update data in our system as well as conducting market research when necessary You look after for the customers for the entire reservation process Understanding of traveler needs to match the traveler with the vacation rental that best suits them

Description du poste


Homerez is a forward thinking tech startup created by experienced travel industry professionals who set out to revolutionise the holiday rental industry.

We're seeking ambitious Customer Service Advisors to join our fast growing international team.

Your mission:

  • You are the central point of communication for our travellers.
  • You communicate with our clients by phone, emails and instant messaging
  • You manage lead follow-up using our internal CRM
  • You receive and help with customer calls and their challenges
  • You look after and update data in our system as well as conducting market research when necessary
  • You look after for the customers for the entire reservation process
  • Understanding of traveler needs to match the traveler with the vacation rental that best suits them

REQUIREMENTS

  • You are open, natural, good humoured and can communicate easily within a team as well as with customers
  • You are a good listener and can show empathy to those around you
  • You are a real team player
  • You are organised and you can handle multiple tasks at the same time
  • Ideally, you have experience in a role very similar
  • You have good computer skills
  • You are fluent in either English or French (both written and spoken)
  • You are fluent in an another European language
  • You are ready to support our customers 7 days a week, including some weekends and bank holidays.

Contrat et avantages

  • We work in a loft-style open space in the city centre of Paris near the Opera and the Stock Exchange
  • Our senior team constantly promotes training and personal development within the company
  • We value your opinions. Talk freely with our co-founders and managers, share your ideas. Innovation and changes are sourced from our employees ideas and aspirations
  • We are transparent on the performance and goals set by Homerez – update sessions & meetings are constant
  • We work in harmony with all departments (IT, Marketing, Customer, Sales, Account Managers) to create and encourage top achievement
  • We take care of your health with our coach and offer a sports session every week.
  • Tickets Restaurant
  • Mutuelle
  • Free Nespresso, what else ...

Votre profil

  • Bac + 2 ou équivalent
  • Pas d'experience minimum requise
  • You are open, natural, good humoured and can communicate easily within a team as well as with customers
  • You are a good listener and can show empathy to those around you
  • You are a real team player

Date de publication

24-11-2017

Plus d'Informations

Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Lycée ou CFA, Autres Grandes Ecoles
Lieu
Paris
Type de Contrat
CDI - Temps plein, Job étudiant
Échelle de salaire
9,76€ par heure
Responsable de
You look after for the customers for the entire reservation process
Secteur
Vente , Service client / call center / centre d'appel
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non

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Junior travel advisor à Paris

Homerez is a forward thinking tech startup created by experienced travel industry professionals who set out to revolutionise the holiday rental ind...

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