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German Customer Support Associate à Paris

At Drivy, you are one of the pillars of our success. You love receiving greetings from your users and see that satisfied clients becomes Drivy’s enthusiastic ambassadors. Car is broken? Rental has been cancelled? Driver is unreachable? You will be facing new challenges every day, and will use your abilities to listen and act fast.

37 - 38 heures par semaine

Ce que vous allez faire

  • Crack our users issues, by phone or email (soon chat!), by taking decisions and arbitrating autonomously complex cases
  • Go for the extra-mile, by not only solving their issues but delighting them thanks to your simple, efficient and caring communication
  • Always raise possible improvements of our platform and our service with other teams (marketing, product, tech)
  • Never accept to tell something that you don't understand to a user, challenge the way we deliver customer service

Ce qu'on vous propose

  • CDI
  • 37h30/ week

Ce qu'on vous demande:

  • No specific diploma required
  • No experience required
  • You are perfectly Bilingual in German and in another European language (French, Dutch, Spanish). You're proficient in English as well
  • You're a trustful team player, ready to take initiatives and account for users satisfaction. Sometimes you can't relax until you reach inbox zero
  • You love solving problems fast but when needed you take the time to investigate and find the best trade-offs
  • You are passionate about human contact : you love listening, understanding and explaining, but human style, not like a customer support robot
  • You are are able to handle difficult situations by phone or emails and stay calm in all circumstances

Bonus: you're a car lover

Postuler

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Date de publication

25-03-2024

Informations supplémentaires

Statut
Inactif
Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Lycée ou CFA, Autres Grandes Ecoles
Lieu
Paris
Heures de travail par semaine
37 - 38
Type de Contrat
CDI - Temps plein
Secteur
Service client / Centre d'appel
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Oui
Langues
Anglais, Allemand

Paris | Offres d' emploi centre d'appel | Centre d'appel conseiller clientèle | Centre d'appel charge de clientèle | CDI - Temps plein | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Lycée ou CFA | Autres Grandes Ecoles

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