35 - 40 heures par semaine
2.000,00€ par heure
Ce que vous allez faire
Responsibilities :
- Handling incoming calls
- You are responsible for after-sales service issues
- Ensuring that customer concerns and inquiries are dealt with adequately
- Manage our services to customers and transfer product knowledge
- Employees answer inbound customer requests for roadside assistance in the customer’s native language
- Offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
- Ensure the customer is mobile again as quickly as possible
Ce qu'on vous propose
- Work in a growing international company
- Working within a young, ambitious, professional and dynamic environmen
- Collective health insurance at discounted rates
- Self-development opportunities
- Result-oriented bonus (variable payment)
- Shift allowance based on actual hours is paid
- Pension plan are just some of the secondary benefits of working with us
Ce qu'on vous demande:
- Niveau DUT, BTS, DEUG Higher vocational education
- an experience in customer service is a plus
- Fluent in French
- Fluent in English
- Good written and verbal skills
- Advanced negotiation skills
- Computer literacy
- Experience in customer care
- Good understanding of customer satisfaction
- Open-minded to a diversity of cultures
- Ability to prioritize, analyze, plan and coordinate on high volumes
Postuler
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
Informations supplémentaires
If you are interested by this position to work for Mercedes in Roadside Assistance service, apply now on the link below and send us your CV and Cover letter in English. For more information please contact c.torres@youngcapitalinternational.com or +31 23 205 2504.
- Statut
- Inactif
- Formation requise
- Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Autres Grandes Ecoles
- Lieu
- à l'étranger: 100 - Étranger
- Heures de travail par semaine
- 35 - 40
- Type de Contrat
- CDI - Temps plein, CDD - Temps plein
- Échelle de salaire
-
2.000,00€ par heure
- Responsable de
- Support client
- Secteur
- Service client / Centre d'appel
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Anglais
à l'étranger: Pays-Bas | Offres d' emploi centre d'appel | Centre d'appel conseiller clientèle | Centre d'appel charge de clientèle | CDI - Temps plein | CDD - Temps plein | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Autres Grandes Ecoles