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Conseiller client Michael Kors (m/f) - Téléperformance Portugal, à Lisbonne

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-towear. His namesake company, established in 1981, currently produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products. Michael Kors stores are to find in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro. Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic.

Ce que vous allez faire

Supporting the global brand Michael Kors by providing exceptional customer service via phone and e-mail. You will assist customers by responding to queries related to products, store locations, services, general inquiries, policies and assist with order placement while complying with all company policies, procedures and directives.

Missions:

  • Handling customer inquiries with the highest degree of courtesy and professionalism;
  • Respond to queries related to products, store locations, services, general inquiries and policies;
  • Providing fast and effective communication via web based program(s); • Assist customers with placing orders and identify opportunities to cross & up sell;
  • Working with multiple mainframe, software, and web-based programs;
  • Ability to adapt to changing demands of the work environment;
  • Cross selling and up selling.

Ce qu'on vous propose

  • Salary between 950€ and 1 150€ gross per month (minimum salary in Portugal : 590€/month) ;
  • Accommodation provided on arrival (including bills)
  • Rotational shift pattern from Monday to Sunday (40 hours per week)
  • Welcoming at the airport

Reasons to join us :

  • Be part of a successful and growing company
  • Training during 4 weeks
  • Portuguese language course ;
  • Free organized sport activites and events ;
  • Meet people from all over the world, making friendships for life;

Ce qu'on vous demande:

  • BAC
  • Skills:

    Essential Criteria:

  • Native Level of French spoken and written (C1);
  • Good command of the English language, spoken and written (B2);
  • Previous experience in customer service environment required, call center experience preferred;
  • Educated to secondary school level (minimum);
  • Passion for fashion and trends. Capable of accessorizing and providing styling advice;
  • Demonstrate ability to handle and resolve complaints in accord with the Michael Kors experience;
  • A sound knowledge of email etiquette;

Postuler

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!


You can send to us your CV directly at the following adress as well : h.jacoupy@youngcapitalinternational.com

Date de publication

16-03-2024

Informations supplémentaires

Statut
Inactif
Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Lycée ou CFA, Autres Grandes Ecoles
Lieu
à l'échelle nationale
Type de Contrat
CDD - Temps plein
Secteur
Service client / Centre d'appel
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Anglais, Français

à l'échelle nationale | Offres d' emploi centre d'appel | Centre d'appel conseiller clientèle | Centre d'appel charge de clientèle | CDD - Temps plein | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Lycée ou CFA | Autres Grandes Ecoles