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Customer Operations Assistant Internship à Paris

Description du poste

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Nike Supply Chain experts ensure that every year 900 million pieces of footwear, apparel and equipment arrive at the right destination on time. That’s no easy task. The complex process involves more than 50 distribution centers, a network of thousands of accounts, and more than 100,000 retail stores around the world. Supply Chain professionals from Laakdal, Belgium, to São Paulo, Brasil, make it happen. They constantly push for ways to make Nike’s supply chain faster, more efficient and more responsive to Nike’s always-changing consumer needs.

Description

  • Drive daily: pre and post season Order Management
  • Cleanse order book to maintain kpi’s for shipping, holds, Value Added services (VAS), allocations, Integrated Delivery planning (IDP), Coverage…
  • Achieve shipping performance
  • Maintain supply chain performance: on time delivery, inventory efficiencies, carrier performance
  • Execute Launch initiatives
  • Proactively follow up on cartons in the supply chain to avoid any holds
  • Deliveries / Allocation (At-once + Future) : ensure the smooth delivery of products to the customer with our warehouse in Laakdal and our headquarters in the Netherlands (EHQ)
  • Holds : maintain a low level of blocked orders
  • Cancellations : management with sales to ensure respect of “terms and conditions”

2. Customer and Stake Holder Communication Management:

  • Maintain kpi’s for telephone coverage and services
  • Drive the relationship with the customer through constant communication and maintaining a pro-active approach. Demonstrate clear and concise communication style on all levels
  • Drive the relationship with internal stakeholders: Sales, Finance (CFS) , Business planner, Nike warehouse (ELC), DRS team, Demand planning / Inventory management team (DP/IM), Always available (AA) team
  • Ensure proactive relationship with carrier provider by regular contact and follow up on supply chain challenges

3. Business planning:

  • Order book (OB) analysis based on replenishment tool results. Share recommendations with customer, sales and business planners (BP)

Qualifications

  • 4th/5th year of Business School ,University or Engeneering School - speciality in Supply Chain
  • Team Spirit
  • Influence skills is a must
  • Positive service minded attitude and strong service background is a must
  • Store/ Retail experience desired
  • Retail sales & stock analysis,
  • Interest in Logistics and supply chain
  • English is a must (writ
  • Microsoft Pack Office (including Excel advanced level)
  • SAP is a plus

Starting Date: March/April 2017 (6 months)

You must be eligible to an internship agreement from your school/university

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Job ID SRC16022017

Date de publication

18-03-2024

Informations supplémentaires

Statut
Inactif
Formation requise
Ecole de commerce/IAE, Ecoles supérieures
Lieu
Paris
Type de Contrat
Stage
Secteur
Management, Service client / Centre d'appel
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Anglais, Français

Paris | Offres d' emploi centre d'appel | Offres d' emploi management | Stage | Ecole de commerce/IAE | Ecoles supérieures