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Graduate job: Customer Service Representative - Service24h department - Spanish / English/ Italian à Maastricht, Pays-Bas

100 - Étranger | Construction / BTP | Vente | Jeune diplômé | Ecole de commerce/IAE | Ecole d'ingénieurs | Université | Ecoles supérieures | Ecoles supérieures | Lycée ou CFA | Lycée ou CFA | Lycée ou CFA | Autres Grandes Ecoles

The Mercedes-Benz Customer Assistance Center Maastricht, Pays-Bas (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. Start your career at Mercedes and grab this opportunity to work aborad!

Description du poste

The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.
Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

  • Higher vocational education 
  • Mother tongue Italian 
  • Fluent English 
  • Fluent Spanish 
  • Good written and verbal skills 
  • Advanced negotiation skills 
  • Computer literacy 
  • Knowledge of Italian culture and geography 
  • Experience in customer care 
  • Good understanding of customer satisfaction 
  • Team player 
  • Open-minded to a diversity of cultures. 
  • Ability to prioritize, analyze, plan and coordinate on high volumes 

Working hours 35 hours a week, shifts including nights and weekends.
Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is based on a 35 hour week and amounts to € 1720 /month gross. In addition, a shift allowance based on actual hours is paid.
Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us. 

If you are interested by this position to work for Mercedes in Roadside Assistance service apply now on the link below and send us your CV and Cover letter in English

Domaine d'étude souhaité

Pas d'importance

Date de publication

19-10-2016

Plus d'Informations

Lieu
Maastricht, Pays-Bas, 100 - Étranger
Salaire
€ 1720 /month gross
Temps de travail
35 hour week
Type de Contrat
Jeune diplômé
Secteur
Construction / BTP, Vente
Formation requise
Ecole de commerce/IAE, Ecole d'ingénieurs, Université, Ecoles supérieures, Lycée ou CFA, Autres Grandes Ecoles
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Anglais, Espagnol, Italien