Description du poste
Description: Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.Responsibilities:Respond to customer queries through calls & emailsMaintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-upEnsure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)Stay up to date on client and process updatesAdhere to customer service routines & attendance policiesProvide excellent employee support through calls & emails
Requirements: Minimum of high school degree1-2 years contact center experience would be preferredExcellent verbal and written communication skills of FrenchVery good level of EnglishExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsAbility to act with integrity, professionalism, and confidentialityProficient in computer usage and Basic knowledge on MS Office (MSExcel, MS-Word etc)
Offer: Christmas bonusRelocation AssistanceMedical subscriptionLife insuranceAnnual merit salary increase based on performance,Monthly budget for FlexibleNote: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.
Informations supplémentaires
- Statut
- Inactif
- Formation requise
- Autres Grandes Ecoles
- Lieu
- Remote
- Heures de travail par semaine
- 0
- Type de Contrat
- CDI - Temps plein
- Secteur
- Traduction / Langues
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Anglais, Français
à l'échelle nationale | Offres d'emploi traduction | CDI - Temps plein | Autres Grandes Ecoles