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French HR Helpdesk role in Bucharest - Remote

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice Responsibilities Respond to customer queries through calls amp emailsMaintain tickets cases logs for each conversation Ensure proper documentation amp follow-upEnsure timely and accurate service delivery amp adherence to agreed performance levels SLA 039 s, customer satisfaction etc Stay up to date on client and process updatesAdhere to customer service routines amp attendance policiesProvide excellent employee support through calls amp ...

0 heures par semaine

Description du poste


Description: Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.Responsibilities:Respond to customer queries through calls & emailsMaintain tickets/ cases (logs) for each conversation. Ensure proper documentation & follow-upEnsure timely and accurate service delivery & adherence to agreed performance levels (SLA's, customer satisfaction etc)Stay up to date on client and process updatesAdhere to customer service routines & attendance policiesProvide excellent employee support through calls & emails
Requirements: Minimum of high school degree1-2 years contact center experience would be preferredExcellent verbal and written communication skills of FrenchVery good level of EnglishExcellent organizational skills and attention to detailExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsAbility to act with integrity, professionalism, and confidentialityProficient in computer usage and Basic knowledge on MS Office (MSExcel, MS-Word etc)
Offer: Christmas bonusRelocation AssistanceMedical subscriptionLife insuranceAnnual merit salary increase based on performance,Monthly budget for FlexibleNote: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

Date de publication

29-02-2024

Informations supplémentaires

Statut
Inactif
Formation requise
Autres Grandes Ecoles
Lieu
Remote
Heures de travail par semaine
0
Type de Contrat
CDI - Temps plein
Secteur
Traduction / Langues
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Anglais, Français

à l'échelle nationale | Offres d'emploi traduction | CDI - Temps plein | Autres Grandes Ecoles