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Customer Support Representative - French Speaking à Lisbon

Customer Support Representative - French Speaking

0 heures par semaine

Description du poste

Description:

About the Role

At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way.

At the French Super Rider LOB, you'll be working on Beyond Support scope, helping Riders to improve their experience through a proactive phone reach, positively impacting on their engagement and fidelity. You'll also support critical issues and participate in Sprint campaigns, aiming to solve specific business needs.

The right candidate is always seeking for outstanding and exciting ways to resolve problems with outstanding support and communication, have a strong understanding of our policies & logic, ensuring that problems are resolved promptly while developing trustworthy relationships with our community and will be quick on their feet & good with words.

We are seeking a diligent, personable, highly-organized CSR to assist the city's operations team as we continue to grow our presence.

This is a full time opportunity to work with an outstanding operations team on the daily functions that are at the core of Uber!

What you'll do

  • Proactively engage with Riders via Phone to bring to bear their experience with Uber and increase their fidelity
  • Deliver high-quality support to the critical issues
  • Run Sprint activities to tackle specific business needs
  • Be a passionate contact point for riders while answering any questions that come your way
  • Show empathy to frustrated riders while solving problems and addressing unsatisfactory experiences
  • Triage issues and raise them when necessary
  • Turn negative interactions into positive discussions and identify ad-hoc online opportunities to be leveraged to drive positive sentiment
  • Collaborate to proactively draft messages in order to address new users concerns

Qualifications

  • Fluency in French and professional proficiency in English;
  • Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback;
  • High flexibility - When the only constant is change, you're ready to roll with the punches while remaining customer-centric and driving resolutions;
  • Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways;
  • Must have flexibility to work weekends and/or non-traditional shift schedule.

Nice to have

  • Experience in a high-volume environment, including service industries, retail, hospitality, or other support environments is preferred
  • Bachelor's degree or college experience is preferred but not mandatory

 

Date de publication

28-02-2024

Informations supplémentaires

Statut
Inactif
Formation requise
Autres Grandes Ecoles
Lieu
Lisbon
Heures de travail par semaine
0
Type de Contrat
CDI - Temps plein
Secteur
Service client / Centre d'appel
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Anglais, Français

à l'échelle nationale | Offres d' emploi centre d'appel | CDI - Temps plein | Autres Grandes Ecoles