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French Customer Support for Online Video Platform

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices nbsp This project is a support line for one of these services - nbsp the best-loved video streaming website in the world nbsp You will be part of a nbsp multicultural team based in Lisbon, where you will provide nbsp outstanding multi-channel support nbsp to users of the service nbsp nbsp RESPONSIBILITIES nbsp Answering queries from customers via nbsp phone, email and chat Provide nbsp general and technical support Identify, nbsp troubleshoot, nbsp document nbsp and nbsp categorize nbsp cases and possible bugs Make nbsp well-balanced decisions nbsp and help resolve inquiries...

0 heures par semaine

Description du poste


Description: Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.  RESPONSIBILITIES Answering queries from customers via phone, email and chat;Provide general and technical support;Identify, troubleshoot, document and categorize cases and possible bugs;Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;Escalate complex problems according to defined procedures. 
Requirements: Preferred experience in customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);Fluent in French (C1) & English (B2);  Strong analytical, problem solving and technical troubleshooting skills;Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;Excellent professional writing skills and good typing speed. 
Offer: Competitive base salary and benefits;Training and career development opportunities;A fast paced, ever evolving environment;A culture of respect and human empowerment;Very nice office space, served by several businesses and great access to public transportation.Company managed facilities with resting areas and everyday commodities:Relocation allowance & relocation support (For candidates moving from abroad). 

Date de publication

29-02-2024

Informations supplémentaires

Statut
Inactif
Formation requise
Autres Grandes Ecoles
Lieu
à l'échelle nationale
Heures de travail par semaine
0
Type de Contrat
CDI - Temps plein
Secteur
Service client / Centre d'appel
Permis de conduire FR/EU exigé
Non
Voiture exigée
Non
Lettre de motivation exigée
Non
Langues
Anglais, Français

à l'échelle nationale | Offres d' emploi centre d'appel | CDI - Temps plein | Autres Grandes Ecoles