Description du poste
Description: Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. RESPONSIBILITIES Answering queries from customers via phone, email and chat;Provide general and technical support;Identify, troubleshoot, document and categorize cases and possible bugs;Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;Escalate complex problems according to defined procedures.
Requirements: Preferred experience in customer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);Fluent in French (C1) & English (B2); Strong analytical, problem solving and technical troubleshooting skills;Excellent interpersonal skills, able to be empathetic with colleagues and customers alike;Excellent professional writing skills and good typing speed.
Offer: Competitive base salary and benefits;Training and career development opportunities;A fast paced, ever evolving environment;A culture of respect and human empowerment;Very nice office space, served by several businesses and great access to public transportation.Company managed facilities with resting areas and everyday commodities:Relocation allowance & relocation support (For candidates moving from abroad).
Informations supplémentaires
- Statut
- Inactif
- Formation requise
- Autres Grandes Ecoles
- Lieu
- à l'échelle nationale
- Heures de travail par semaine
- 0
- Type de Contrat
- CDI - Temps plein
- Secteur
- Service client / Centre d'appel
- Permis de conduire FR/EU exigé
- Non
- Voiture exigée
- Non
- Lettre de motivation exigée
- Non
- Langues
- Anglais, Français
à l'échelle nationale | Offres d' emploi centre d'appel | CDI - Temps plein | Autres Grandes Ecoles