Graduate Job: Technical Service Representative (Xentry Solutions) à Maastricht, Pays-Bas

Description du poste

What is Xentry Solutions ?:

XENTRY Solutions is the first point of contact for delivering worldwide support to external entities that use Daimler Diagnosis diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts. The supported entities consist of the Mercedes-Benz retail organizations, local headquarters, internal and external customers. The agent’s role is to liaise with business customers and external suppliers internal departments to resolving existing user issues and to answer questions relating to the equipment and related applications.
Escalations are dealt with internally or delegation to Daimler’s after sales division.

Tasks and Responsibilities:

• Resolve incoming support requests, incidents and problems in the required languages.
• Depending on business requirements for XENTRY Solutions: responsibilities can involve Resolution of Diagnosis hardware, software, flashing and user issues and XENTRY Portal user support.
• Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system)
• Identify and escalate complex issues were necessary
• Proactively and continuously monitor workload to ensure timely investigation and response to support requests
• Excellent communication skills (B2B)
• Good knowledge of the English language
• Languages required are Italian and French
• Experience in customer support / problem solving business processes
• High affinity with IT
• Preferably affinity with the car trade, technology and / or electronic equipment
• Identification with Daimler and its products
• Ability to identify, analyse and resolve problems over the phone with involved partners
• Ability to understand the relationship between internal and external processes and how tools and support systems interact
• Computer literate (MS Windows Office).

Full-time position 40 hours per week between Monday to Friday(Occasionally also Saturdays);shift can range between 07:00 and midnight.

We offer:

• The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
• The starting salary we offer is 2.023 € p.m. gross (based on 40 hours a week).
• Shift allowance based on actual worked shift based hours.
• Collective Health insurance
• Opportunities for further self-development
• Result-oriented bonus (variable payment)
• Relocation package
• Pension plan

Informations supplémentaires

Statut

Inactif

Formation requise

Ecole de commerce/IAE, Université, Ecoles supérieures

Lieu

Maastricht, Pays-Bas

Type de Contrat

CDI - Temps plein

Secteur

Construction / BTP, Vente , Vente au détail / Commerce / Distribution

Permis de conduire FR/EU exigé

Non

Voiture exigée

Non

Lettre de motivation exigée

Oui

Langues

Français